Terms & Conditions
Booking Terms and Conditions
By making a booking, the first named person on the booking (“the Lead Name”) agrees on behalf of all persons detailed on the booking that;
- He/she has read these terms and conditions and agrees to them in full;
- He/she is over 18 years of age and where placing an order with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services;
- All information given to us is true and accurate.
The person who completes the online booking with be the “lead name” for the purposes of the booking. The lead name must be 18 years of age or older at the time of booking. The lead name is responsible for payment of the total booking price.
A booking is made with us when a) you tell us that you would like to accept our quotations and receive an invoice; or b) you pay us in full for the booking unless otherwise agreed via the booking system; and c) we issue you with a booking confirmation. We reserve the right to return your booking money and decline to issue a confirmation at our absolute discretion.
All confirmed bookings are non-refundable under all circumstances. Changes to the date and time of bookings may be permitted providing a change request is made in writing to the email address firstname.lastname@example.org no later than 72 hours prior to the booked event time.
If you are heavily intoxicated when you reach the venue you will not, under any circumstances, be allowed to play the game and you will not receive a refund.
Changes by you
All confirmed bookings are non-refundable under all circumstances and no refunds will be processed for reductions in numbers of players or in the event of a cancellation of a booking by you.
If you wish to change any part of your booking arrangements after our confirmation of booking has been received, you must inform us no later than 72 hours before your booking. This should be done by the Lead Name in writing to the email address email@example.com. No changes to bookings will be accepted within 72 hours of the game booked and will result in the loss of all money paid. We will make every effort to change bookings when change requests are given with more than 72 hours’ notice. Where we cannot meet your change requirements and you do not wish to proceed with the original booking we will treat this as a cancellation by you.
If you cancel
If you decide to cancel your booking you must notify us in writing to the email firstname.lastname@example.org . All our bookings are non-refundable and any cancellations within 72 hours of the booked game will result in the loss of all money paid.
Cancellations giving more than 72 hours’ notice will be issued with a credit which can be used to rebook any date within 3 calendar months of the original cancelled booking date.
Should fewer players arrive to participate than were booked in no refunds or credits will be made for any amount paid for their place.
If we change or cancel
If we have to make a change or cancel a booking, we will tell you as soon as possible and you can chose to either receive a full refund of all monies paid or accept and offer of an alternative booking time.
We allow persons aged 8+ to join in as part of a team. All teams must consist of at least one person over the age of 18 at the time of booking. Furthermore, the lead name on the booking confirms that they shall accept full responsibility for the welfare of all those members of their group who are aged under 18. No exceptions will be made with regards to having teams comprised only of minors and adult participants accompanying any teams which contain youngsters are chargeable at the standard rate and included in the 6-player maximum per room.
Please bear in mind that you are responsible for your safety. We are not responsible for any accidents which occur in the building due to your inappropriate or irresponsible behaviour, or for any accidents which occur anywhere on the property which are the result of items of property which you have broken and/or left in a way in which injury can result.
You are responsible for your own time keeping. If you do not arrive on time we reserve the right to refuse entry and cancel your booking without refund. Groups must arrive at least five minutes prior to their booked game time.
Breakout Games reserve the right to refuse entry to any groups whom are under the influence of alcohol, drugs or any other substances. Breakout Games reserve the right to refuse entry at our discretion; any refusal will result in the loss of all money paid and no refund.
The lead name on the booking takes all responsibility for items damaged, stolen or lost during a booking. Every lost or damaged item must be paid for and will be charged to the lead name on the booking.